At Earthly Mist, we value our customers and strive to provide the best service and satisfaction. Our refund and return policy reflects our commitment to fairness and transparency.
Refunds and Exchanges
- If you’re not satisfied with a product, whether purchased in-store or online, simply let us know. We’ll gladly provide an exchange or refund.
- Online Orders:
- Exchanges or refunds are available if the product does not meet your expectations.
- If the return is due to no fault of our own (e.g., change of mind), refunds may be issued minus transaction fees.
Return Process
- Contact us at customerservice@earthlymist.com or call 888-455-6752 to initiate a return or exchange.
- Provide your order details and the reason for the return.
- Ship the product back to us in its original condition.
Conditions for Returns
- Products must be returned within 30 days of purchase.
- Items should be in their original packaging and unused.
Exceptions
- We cannot accept returns for items that have been heavily used or damaged by the customer.
We trust our customers and operate on a code of honor. Your satisfaction is our priority, and we’re here to make things right if you’re not happy with your purchase.
For any questions or assistance, please reach out to our customer service team.
