Frequently Asked Questions (FAQs)
Kratom is a natural herb derived from the leaves of the Mitragyna speciosa tree, native to Southeast Asia. At Earthly Mist, we focus on providing high-quality, unadulterated kratom to help you experience its natural benefits.
No, Kratom is not legal in all states. We cannot ship Kratom to Arkansas, Alabama, Vermont, Rhode Island, or Wisconsin. However, we do ship to Indiana and Tennessee. Please check your local regulations before placing an order.
We pride ourselves on quality and transparency. Every batch of Kratom is tested individually at one of the most reliable labs in the nation. We don’t cut corners on testing, ensuring that you receive a safe, high-quality product every time.
Yes, we offer free first-class shipping on orders of $50 or more. Additional shipping options like Priority Mail and Priority Mail Express are also available at checkout.
All orders are processed and shipped no later than the next business day. Please note that we do not ship on Saturdays, Sundays, or Federal Holidays.
We offer an honor-based return policy. If you’re unsatisfied with a product, let us know, and we’ll exchange it or provide a refund. Refunds for online orders may be issued minus transaction fees if the return is through no fault of our own.
Yes, you can visit any of our retail locations to purchase Kratom. We also offer 24/7 pickup at select locations for your convenience. First-time visitors may need to call for access.
We offer a dedicated wholesaler program with special pricing and benefits. Please visit our Wholesaler Login page to register or contact us for more information.
Absolutely. At Earthly Mist, we’re committed to customer education. Visit our blog or contact us directly for more information about Kratom and its benefits.
You can reach us toll-free at 888-455-6752 or via email at customerservice@earthlymist.com. For in-store assistance, visit one of our retail locations.
